We customer feedback
Why do we like it so much – even when it’s a complaint? Simple. Because it tells what we are doing right and what we might be doing wrong! Only through this can we continually improve products and levels of service to customers.
So if you are a customer and have a comment – good or bad – we want to hear it. And you can always just pick up the phone and call us the old-fashioned way if you prefer!
How do we get feedback?
In years gone by, we sent paper surveys to customers and manually collated the results – yes we know that says something about how long we have been around!
In recent years though, we have committed our feedback system to Checkatrade. Feedback given here is public and cannot be edited by us. So you can be sure its what our customers really think – good or bad.
“Cannot fault the work. He was on time, extremely tidy and made sure we were completely happy using the alarm before he left. We had some queries and anxieties but he was patient and allowed us time to be completely happy.”
– Customer in Purley
17 May 2018
– Repeat Customer in Redhill
19 January 2018
“Top class job. Excellent communication. No fuss and bother.”
“I have been a customer for over 20 years. They are a delight to employ. Their admin and onsite work are first class. They are always friendly, and always efficient. I particularly value their technician, who covers the Storrington area.”
Customer in Pulborough
5 September 2017
The customer comments above and the scores to the right are from a snapshot taken on 1 Jun 2018 . To see our live feedback on Checkatrade click the button above this panel.