The Real Test of Quality
At Blitz we believe that Quality Standards are essential. And we use our Quality System to monitor every aspect of your security system! But we also believe that the very best test of a company’s Quality can be found by simply asking it’s customers! In fact, that’s what we do regularly. We ask our customers for their in depth views on our products and our service. But in a nutshell we are asking them “How are we doing?” and “What can we do better?”. And from this feedback over a number of years, we now believe that there are actually two very simple measures of a customer satisfaction. The first is whether your customers stay customers.
The second is whether your customers are prepared to recommend you. Put simply, you have to feel very happy with the quality of a product or service before you stick your neck out and recommend it to a friend. Well, we’re proud to say that Blitz Security has a level of customer retention that we feel sure is the envy of our competitors. We have thousands of clients whose systems we look after year after year. And if you look at the detail of the latest survey most seem to think our customer service is pretty good! But are our customers satisfied enough to and recommend us? Actually in the same survey, over 97% of the customers asked said they would be happy to recommend us to their friends and colleagues. And they do. And of course we are delighted that they do – because recommendation has been a vital source of growth since the company started in 1982, – in fact just as effective as all forms of regular advertising!
- 98% of the sample rated the way their enquiry was dealt with as either Good or Very Good. 97% rated the quality of our survey of their property as either Good or Very Good.
- 94% of those questioned rated the reliability of their systems as either Good or Very Good. Similar ratings were given by those questioned to Ease of Use.
- 97% of the sample said that they would be “happy to recommend us to (their) friends or colleagues”, 96% felt that their systems had been “good value for money”
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